FAQs

Browse our collections, add your items to the cart, and enter your name, phone number and complete delivery address at checkout. Then choose your payment method and place your order. For a step-by-step guide, please see our How to Order page.

Yes. Cash on Delivery is available on orders up to Rs. 15,000. You pay in cash to the courier rider at the time of delivery, so please keep the exact or nearest amount ready. We confirm every COD order with you on WhatsApp or Call before dispatch.

Advance payment on high-value orders keeps them secure for both you and us. Select Bank Deposit at checkout, where our official bank account details are shown, and place your order. The same details appear again with your payment instructions after you place your order. Transfer the exact order total, then send the payment screenshot with your order number on WhatsApp or by email. We dispatch your order once your payment is verified.

Our team confirms your order on WhatsApp or Call shortly after you place it. For bank deposit orders, we also verify your payment during working hours (10 AM to 5 PM, Monday to Saturday) before dispatch.

Yes, you can cancel before dispatch by contacting us on WhatsApp or Call. If you have already paid, we refund the full amount within 24 hours of your request. Once an order has been dispatched, it can no longer be cancelled. Please see our Returns, Exchanges & Refund Policy for the next steps.

Yes. We deliver across Pakistan through our registered courier partners.

Delivery is free across Pakistan on all standard orders. Urgent Delivery and Same Day Delivery are optional services provided on request, and their charges are separate. For details, please see our Shipping Policy.

Orders confirmed before 5:00 PM are dispatched the same day, and later orders are dispatched on the next working day. Delivery takes 2 to 3 working days after the dispatch day. Delivery may take longer during public holidays, Eid, Muharram or due to unforeseen courier delays.

Once your order is dispatched, we send you the tracking number. If you provided your email at checkout, it reaches you automatically by email. Otherwise, we send it to you on WhatsApp. The tracking number becomes active within 24 hours, and the courier rider calls you before delivery to confirm that you are available.

Yes, on request and subject to availability in your city. Please contact us before 5:00 PM on WhatsApp or Call, and we will check what is possible for your area. The product amount is paid in advance, and the urgent delivery charges are shared with you before dispatch. For details, please see our Shipping Policy.

Our courier partner makes up to two delivery attempts. If both attempts are unsuccessful, the order returns to us, and our team contacts you to arrange the next step. If you prefer not to receive your parcel at home or office, you can also collect it from the nearest branch of our courier partner.

Every order is packed securely according to the product. Personal care products receive extra discretion: they are packed in plain, dark-coloured outer packaging, the shipping label and invoice show only a product code, and the product name is never mentioned on the outside.

Yes, if the conditions are met. Please inform us within 24 hours of receiving your parcel, and send the product back within 3 days of informing us. The product must be unopened, unused and complete, with any seal intact. The courier charges are the customer's responsibility, and the delivery-related costs we paid on your order (delivery, taxes and packaging) are deducted from your refund. Please see our Returns, Exchanges & Refund Policy for the full process.

If a parcel looks opened or damaged at delivery, please do not accept it. Contact us on WhatsApp or Call immediately while the rider is still with you, and send us a video of the parcel and the courier rider (Video 1). We raise a claim with the courier, and you pay nothing.

If you find a wrong, damaged or defective item after opening, please inform us within 24 hours, along with Video 1 and a video of opening the parcel (Video 2). Both videos are required to process a claim; if one is missing, please contact us anyway and we will review each case. In both cases, we send a replacement or refund you in full.

Yes. Two videos are required for any claim: Video 1 when you receive the parcel from the rider, and Video 2 when you open it, showing the outer packaging from every angle and then the product. We recommend recording both on every order. If a video is missing, please contact us anyway, and we will review each case individually.

If the mistake is ours, such as a wrong, damaged or defective item, ZEDSHOPPE® bears all courier charges, both ways. If you change your mind, the courier charges are the customer's responsibility.

For a damaged or wrong item, we refund the full amount within 7 working days of receiving your claim. For a change-of-mind return, the refund is processed within 7 working days of receiving and inspecting the returned product. If you cancel a paid order before dispatch, we refund you within 24 hours of your request.

For hygiene and safety reasons, a personal care product that has been opened or used cannot be sold to another customer. Unopened, sealed products may still qualify under our return conditions, and damaged, leaked or defective items are always covered.

You can reach us on WhatsApp at +92 302 2333557, or call us at the same number (10 AM to 5 PM, Monday to Saturday).