SHIPPING POLICY

Thank you for visiting and shopping at ZEDSHOPPE®.

The following terms and conditions constitute our shipping policy.

Order Confirmation & Dispatch:

Once you place an order with us, our team confirms it with you via Call and WhatsApp. After confirmation, your shipment is dispatched and most probably delivered within 2 to 3 Working Days.

Please Note: when a parcel is returned undelivered, the entire courier charge is borne by ZEDSHOPPE®. The customer does not lose a single rupee. That said, returns significantly disrupt our operations. We humbly request our customers that even if your order is delayed by a day or two, please do receive it upon delivery. Your cooperation helps us serve you and all our customers better.

Shipment Processing Time:

  1. Orders placed by 12:00 noon (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
  2. Orders received after 12:00 PM will be dispatched the next day.
  3. Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next Working Day.
  4. Your order will be delivered within 2 to 3 Working Days.
  5. Delivery may be delayed beyond this timeframe due to National Holidays, Eid, Muharram, or any other Occasional Public Holidays, Natural Disasters, or unforeseen issues at the Courier's end. We appreciate your patience in such situations.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via Email or Telephone.

Shipping Rates & Delivery Estimates:

  1. Free Delivery Nationwide on all orders shipped through our registered courier partners, including LCS, TCS, PostEx, Call & M&P Courier etc.
  2. If you request Urgent or Same Day Delivery via Bykea, InDrive, or any other Courier Ride Service, the delivery charges for that service will be Paid entirely by the Customer. ZEDSHOPPE® is not responsible for charges incurred through these third party courier ride service. Free delivery applies only to shipments sent via our Registered Courier Partners.
  3. On orders above the value of Rs. 10,000, an advance payment is required into our Registered Company Bank Account. Our team will contact you after order confirmation to arrange payment. The order will only be dispatched once payment has been received and confirmed.

Payment Methods:

  1. Cash on Delivery (COD) is available for orders up to Rs. 10,000. Please keep the exact or nearest amount ready at the time of delivery for a smoother experience.
  2. For orders above Rs. 10,000, payment must be made in advance via Bank Transfer to the following Account:

Bank: HBL Bank
Account Title: ZEDSHOPPE®
Account Number: 04117901124003

Shipment Confirmation & Order Tracking:

You will receive a shipment confirmation Email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Self Collection Option:

For your convenience, ZEDSHOPPE® also offers a self collection option in cases such as:

  1. You'd prefer not to have a personal item delivered to your home or office for privacy reasons.
  2. You're unable to be available at home or office to receive your parcel.
  3. You'd like to collect your product as soon as it reaches your city for faster access.
  4. Any other situation where self collection is more convenient for you.

In such cases, you can collect your parcel directly from the nearest branch of our Courier Partner.

Our Privacy First Packaging Process:

At ZEDSHOPPE®, your privacy is our top priority throughout the shipping process:

For Wellness & Intimate Care Products:

  1. Every product is first packed securely inside a solid, protective box.
  2. This box is then packed inside a Plain, Dark Colored Flyer to ensure complete discretion.
  3. The shipping label and invoice on the parcel display only a Product Code. The product name is never mentioned anywhere on the outer packaging.
  4. Before delivery, our Courier's Rider will Always Call You to confirm your availability, adding an extra layer of convenience and privacy.

For Regular Products (Kids Toys, Electronics and Accessories Etc.):

  1. Every product is packed securely inside a solid, protective box.
  2. Orders in this category may be packed using ZEDSHOPPE® Branded Boxes or Flyers, featuring our brand details.
  3. Packaging quality and protection remain consistent across all orders, regardless of category.
  4. Before delivery, our Courier's Rider will Always Call You to confirm your availability.

Important: Record a Video While Receiving Your Parcel.

For your protection and ours, we strongly recommend the following:

  1. Record a video while receiving the parcel from the courier rider, showing the parcel as handed over to you.
  2. Record a second video while opening the parcel, capturing all sides/angles of the flayer/box and the product inside.

This video evidence helps us resolve any issues quickly and fairly in case of a damaged, missing, or incorrect item claim.

Failed Delivery Attempts:

  1. Our courier partner will make up to 2 delivery attempts for each order.
  2. If both attempts are unsuccessful due to customer unavailability, an incorrect address, or any other reason the order will be returned to our warehouse.
  3. In such cases, our team will contact you via Call or WhatsApp to understand the reason for the return. Since ZEDSHOPPE® bears the full courier cost for every returned parcel, we kindly ask for your cooperation in sharing the reason it helps us improve our service and avoid unnecessary delays for you in the future.
  4. Customers may request re-shipment of a returned order; a re-dispatch charge may apply.
  5. Orders that are refused at the time of delivery without valid reason may not be eligible for a refund of shipping charges.
  6. Please ensure your Contact Number and Address are accurate at checkout to avoid delays or failed deliveries.

Important: Inspect Your Parcel Before Accepting.

If your parcel appears leaked, opened, broken, or damaged at the time of delivery, please inform us immediately via WhatsApp or Call while the rider is still present with you. This allows us to raise the matter with the courier right away, since we pack every product to the highest standard before dispatch, we are able to file a claim with the courier ourselves if it still gets damaged in transit.

If you accept a parcel that is visibly leaked, opened, broken, or damaged without informing us at that time, ZEDSHOPPE® will not be able to take responsibility for it. Once such a parcel is accepted without being reported immediately, the loss will have to be borne by the customer, as we are no longer able to verify or claim the damage with the courier after the fact.

Need Help?

For any questions regarding your order or this policy, feel free to reach out:

  1. Email: info@zedshoppe.com
  2. WhatsApp: (+92) 302-2333557
  3. Call Us: (+92) 302-2333557 (10 AM to 5 PM, Monday to Saturday)