PRIVACY POLICY
At ZEDSHOPPE®, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. This website is operated by ZEDSHOPPE®.
1. What Information Do We Collect?
When you place an order, we collect the personal information you provide, such as your name, address, phone number and email address, in order to confirm, process and deliver your order.
When you browse our website, we may also automatically collect certain technical information, such as your IP address and browser type, to help us understand how visitors use our site.
Payment information: we accept Cash on Delivery (COD) and Bank Deposit. For bank deposit orders, the payment receipt or screenshot you send us is used only to verify your payment. We do not collect or store any card information on our website.
Claim evidence: if you contact us about a damaged, opened, wrong or defective item, the videos you send are used only to process your claim and, where needed, to raise a claim with our courier partner.
Email and WhatsApp marketing: with your permission, we may send you messages about new products, offers and updates.
Discreet packaging: for personal care products, we use plain outer packaging that does not show the product name, as described in our Shipping Policy.
2. Consent
How do we obtain your consent? When you provide personal information to place an order, verify payment, arrange delivery or process a return, we take this as your consent to collect and use that information for these specific purposes. If we request your information for any other reason, such as marketing, we will ask for your clear consent or give you the option to decline.
How can you withdraw your consent? You may withdraw your consent at any time by contacting us at info@zedshoppe.com or on WhatsApp at +923022333557.
3. Disclosure of Information
We do not sell or rent your personal information to third parties. We may disclose your information only to the service providers described below, or if required by law or if you violate our Terms of Service.
4. Third-Party Services
We work with trusted service providers, including our website platform (Shopify) and our courier partners, who may access your information only to the extent necessary to perform their services, such as delivering your order. These providers have their own privacy policies, and we encourage you to review them where applicable.
We also use analytics tools, such as Google Analytics, to understand website traffic and improve our services.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss or misuse. Please note that no method of online transmission or storage is completely secure.
6. Cookies
Our website uses cookies to improve your browsing experience, remember your cart contents and understand site usage. Cookies used include session identifiers, cart data and analytics tools. You may disable cookies through your browser settings, but this may affect certain website functions.
7. WhatsApp and SMS Notifications
By providing your phone number at checkout, you agree that we may send you order updates, delivery notifications and occasional promotional messages via WhatsApp or SMS. You can opt out of promotional messages at any time by contacting us directly. Consent to receive promotional messages is not a condition of purchase.
8. Age of Consent
By using this website, you confirm that you are at least 18 years of age.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and significant updates will be communicated to our customers where appropriate.
10. Questions and Contact Information
If you have any questions about this Privacy Policy, or would like to access, update or delete your personal information, please contact us:
- Email: info@zedshoppe.com
- WhatsApp: +923022333557
- Call Us: +923022333557 (10 AM to 5 PM, Monday to Saturday)