Shipping policy

Thank you for shopping at ZEDSHOPPE®. This policy explains how we confirm, dispatch and deliver your orders across Pakistan.

Order Confirmation & Dispatch

Once you place an order, our team confirms it with you by Call or WhatsApp. After confirmation, your order is dispatched, and delivery takes 2 to 3 working days after the dispatch day. The dispatch day itself is not counted; the 2 to 3 working days begin from the following day.

Shipment Processing Time

  1. Orders placed before 5:00 PM (Pakistan Standard Time) are confirmed by Call or WhatsApp, and shipped the same day through a registered courier service.
  2. Orders placed after 5:00 PM are confirmed and dispatched on the next working day.
  3. Orders received on Sundays and on Pakistan's national holidays are processed and dispatched on the next working day.
  4. Delivery may take longer during national holidays, Eid, Muharram or other public holidays, during natural disasters, or due to unforeseen issues at the courier's end. We appreciate your patience in such situations.
  5. If we receive an unusually high number of orders, dispatch may occasionally be delayed by a day. If your order is significantly delayed, we will contact you by Email or Call.

Shipping Rates & Delivery

Free Delivery Across Pakistan: We offer free delivery on all standard orders shipped through our registered courier partners, such as LCS, TCS, PostEx, Call Courier, M&P Courier and others. Your order is delivered within 2 to 3 working days after the dispatch day.

If you know which courier serves your area best, please tell us when we confirm your order, and we will gladly consider it.

Need Urgent Delivery?

If you need your order urgently and are ready to pay the extra delivery charges, please contact us to request it, and we will check what is possible for your city. Two options are available on request.

Same Day Delivery: If possible in your city, we can arrange it through a local ride service such as Bykea or InDrive. You pay the full product amount in advance, and you pay the ride charges directly to the rider at the time of delivery. As soon as we book the ride, we share the rider's contact number and ride details with you.

Urgent Delivery: If same day delivery is not possible in your city, we can dispatch your order urgently on the same day it is confirmed, provided you request it before 5:00 PM. We use the most convenient option for your city, such as a registered courier (TCS, LCS, PostEx, Call Courier, M&P Courier and others) or a registered intercity bus cargo service such as Daewoo. You pay the full product amount in advance. Our team tells you the exact urgent delivery charges and how to pay them before we dispatch your order. We share the tracking ID or shipment details with you so you can track your parcel.

Free delivery applies only to standard shipments. Same Day Delivery and Urgent Delivery are optional services provided on your request, and their charges are separate from our free delivery.

Payment Methods

  1. Cash on Delivery (COD) is available on orders up to Rs. 15,000. Please keep the exact or nearest amount ready at the time of delivery.
  2. Orders above Rs. 15,000 require advance payment to our official registered bank account, which keeps high-value orders secure for both you and us. You can choose the bank deposit option at checkout, and our team will also share the official payment details with you on WhatsApp when we confirm your order.
  3. For Same Day Delivery and Urgent Delivery, the product amount is always paid in advance, whatever the order value.
  4. When advance payment is required, we dispatch your order once your payment is received and confirmed.

Order Tracking

Once your order is dispatched, we send you the tracking number by Email or WhatsApp. The tracking number becomes active within 24 hours. If any delay or issue arises, our team follows up with the courier to get your order delivered as soon as possible. Before delivery, the courier's rider will call you to confirm that you are available.

Self Collection Option

For your convenience, ZEDSHOPPE® also offers a self-collection option in cases such as:

  1. You prefer not to have a personal item delivered to your home or office for privacy reasons.
  2. You are unable to be available at home or office to receive your parcel.
  3. You would like to collect your product as soon as it reaches your city.
  4. Any other situation where self-collection is more convenient for you.

In such cases, you can collect your parcel directly from the nearest branch of our courier partner.

Our Packaging

Secure packing for every order

Every ZEDSHOPPE® order is packed securely according to the product, using suitable protective packaging, with your shipping details printed on the outside of the parcel. Our standard of protection remains the same across all orders.

Discreet packaging for personal care products

Personal care products receive extra discretion: they are packed in plain, dark-coloured outer packaging, the shipping label and invoice show only a product code, and the product name is never mentioned on the outside. All other products may be packed in ZEDSHOPPE® branded packaging.

Failed Delivery Attempts

  1. Our courier partner makes up to 2 delivery attempts for each order.
  2. If both attempts are unsuccessful, the order is returned to our warehouse, and our team will contact you by Call or WhatsApp to understand the reason.
  3. If the issue was at the courier's end, we will send your order again, free of cost.
  4. If the issue was at the customer's end (for example, the customer was unavailable, the address was incorrect, or the parcel was refused without a genuine reason), the delivery charges for the new shipment apply. If you agree to these charges, we will send your order again. If you do not agree, the parcel will not be sent again.
  5. A polite request: every returned parcel is a real loss for our business, so please make sure your contact number and address are correct at checkout and that someone is available to receive your order. Please refuse a parcel only if there is a genuine problem with it, such as damage or a wrong item.

Damaged or Opened Parcels

For damaged or opened parcels, wrong items and video requirements, please read the Returns, Exchanges & Refund Policy.

Need Help?

For any question about your order or this policy, feel free to reach out:

  1. Email: info@zedshoppe.com
  2. WhatsApp: +923022333557
  3. Call: +923022333557 (10 AM to 5 PM, Monday to Saturday)