RETURNS, EXCHANGE & REFUND POLICY

  • At ZEDSHOPPE®, your satisfaction matters to us. If something isn't right with your order, here's everything you need to know about returns, exchanges, and refunds all in one place.

    Return Eligibility

    1. We accept returns for unworn, unused merchandise with original tags and packaging within 7 days of delivery.
    2. A copy of your invoice or order confirmation must be included with your return, along with the reason for return.
    3. Items sent back to us without first requesting a return will not be accepted.


    How to Initiate a Return

    1. Contact us at info@zedshoppe.com or WhatsApp +92 302-2333557 to request a return.
    2. Once your return is approved, we'll share instructions on how and where to send your package.
    3. Pack the item(s) along with your invoice copy and send them to our Lahore address (shared with you after approval).


    Exchanges

    1. Exchanges are subject to stock availability. If the requested size or variant is unavailable, a refund or store credit will be offered instead.
    2. The fastest way to get what you want is to return the item you have, and once approved, place a new order for the item you'd like instead.


    Refunds

    1. Refunds are processed within 7 working days of receiving the returned item.
    2. Refunds are issued via your original payment method, bank transfer, JazzCash, or EasyPaisa.
    3. Original delivery charges are non-refundable.


    Return Shipping Costs

    1. For change of mind returns, the customer is responsible for return shipping costs via a traceable courier or registered post.
    2. If the item is defective, damaged, or incorrect, ZEDSHOPPE® will cover the return shipping cost.


    Damages & Issues

    Please inspect your order upon delivery. If the item is defective, damaged, or you've received the wrong item, contact us immediately so we can evaluate the issue and make it right.

    Non-Returnable Items

    The following items are not eligible for return unless defective:

    1. Opened, used, or safety seal broken items.
    2. Sale or clearance items.
    3. Perishable goods.
    4. Personal care and hygiene products.
    5. Custom or personalized orders.


    Need Help?

    For any questions about your return, exchange, or refund, feel free to reach out: